Job Description

Job Description:

A client of ours is seeking an Assistant Location Manager to work alongside the Location Manager to operate and independently run a car rental agency in Charleston, SC . This role is responsible for assisting the location increase of revenue by providing excellent customer service, managing and help develop relationships with local businesses, increasing incremental sales, leveraging fleet to maximize utilization, and supervising, coaching, training, motivating, and directing employees while providing customers with excellent customer service.

Management experience required. Car Rental management experience preferred .

Responsibilities:

• Provide hands-on leadership to ensure every customer has an exceptionally positive experience in alignment with the company core values
• Responsible for helping location manager increase revenue by driving sales and meeting location specific goals, through coaching and motivating location team members and making sales calls and visiting local businesses frequently.
• Effectively and efficiently help manage fleet utilization and identify and communicate opportunities to increase utilization.
• Communicate regularly with internal and external customers and teams.
• Help the location manager complete and manage Out of Service reports, claims, damages and losses and communicate results frequently with regional director.
• Assist the location manager in ensuring the team is providing a personalized customer experience in line with the company core values
• Monitor and assist the location manager in developing action plans to improve NPS score and customer comments.
• Assist with the daily Fleet Inventory management and ensure asset protection protocols are in place and being followed.
• Uphold company standards and procedures and ensure location team members are participating in trainings and communicate changes to policies and procedures as well as overall company communication.
• Recognize systematic issues, areas of opportunity and implement process improvements.
• Assist location manager with onsite recruiting, and daily scheduling and management of staff.
• Foster a productive and safe workplace environment.
• Contribute to the success of the location’s performance; be a champion of change when the location

Requirements:

• Management experience required (2 years minimum)

• College degree preferred (or equivalent work experience)

• Customer Service and customer facing role required

• Car industry experience preferred

• Solid leadership, mentoring, coaching skills

• Excellent communication and customer service skills

• Detail oriented, process improvement, and analytical problem-solving mindset

• Strong time- and task-management skills

• Enjoys working independently, in a team setting and in customer facing role

• Proficient in Microsoft office suite and other technologies

• Valid driver’s license

• Satisfactory motor vehicle report

Compensation:

• $55,000 per year
• Commission eligible
• Bonus Potential of up to $12,000/year
• Full Benefits

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