Bilingual Customer Service Representative Job at EPITEC, Phoenix, AZ

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  • EPITEC
  • Phoenix, AZ

Job Description

**BILINGUAL CANDIDATES ONLY**

Job Title: Bilingual Customer Service Representative (Spanish/English)

Contract Duration: 4 months, possible extension

Location: Phoenix, AZ

Work Arrangement: Onsite

Pay Range: $20-23/hour

***Note: No C2C or C2H applicable

Summary

The Bilingual Customer Service Representative role supports the client contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experience. In addition, assisting with functions that include but is not limited to:

Responsibilities

  • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and products offered to our customers
  • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
  • Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
  • Assist with special requests as needed.
  • Complete additional tasks and other projects/duties as assigned

Qualifications

  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 1-3 years experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Accepts accountability

Job Tags

Contract work, Shift work, Weekend work,

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