Job Description

About the Company

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975, HHS now supports nearly 1,000 customers across various sectors including healthcare and hospitality.

About the Role

As a Commitment Analyst, you will collaborate cross-functionally with internal teams, members, and suppliers. You'll play a key role in resolving contract tiering disputes, creating and managing Letters of Commitment (LOCs), and helping streamline operational processes.

Responsibilities

• Interpret contract terms and business requirements to ensure contract tiers are operationally sound.
• Create, publish, and maintain LOCs for national and member-specific agreements across all business segments.
• Manage the commitment system, including troubleshooting and user support.
• Analyze impacts of member group changes and advise stakeholders.
• Train users (internal teams, members, and suppliers) on commitment processes and systems.
• Lead supplier onboarding to the commitment system and manage launch activities.
• Serve as a key contact for resolving member/supplier disputes and escalations related to LOCs.
• Collaborate with Communications and Technology teams for system releases, improvements, and training documentation.
• Support non-acute market exceptions and maintain knowledge of the full HealthTrust contract portfolio.
• Participate in user acceptance testing and enhancement planning with internal tech teams.

Qualifications

• Bachelor’s Degree required; related field preferred.
• 3–5 years of relevant professional experience in a similar role.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Proficient in Microsoft Office Suite (especially Excel, Word, Outlook).
• Excellent written and verbal communication skills.
• Proven ability to manage multiple deadlines and priorities.
• Comfortable working independently and within a collaborative team environment.
• Strong customer service orientation and conflict resolution abilities.

Preferred Skills

• Experience in healthcare, GPO contracting, or supplier relations.
• Familiarity with contract tiering, commitment systems, or healthcare analytics platforms.

Important to Know

• Applicants must pass a background check, and provide proof of employment eligibility in the U.S.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

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