Position Overview:
As a Customer Service Representative, you will serve as a key point of contact for customers by handling inquiries, processing orders, and resolving issues with professionalism and efficiency.
Responsibilities:
Process customer orders, calculate pricing, and prepare and send shipment date acknowledgments.
Generate packing lists and freight quotes for outgoing shipments.
Respond promptly to customer inquiries or concerns, including billing and product-related questions.
Compile and prepare data for customer reports as requested.
Support the team in delivering an exceptional customer experience.
Scan, file, and organize orders and related email correspondence in job folders.
Perform additional duties as assigned by management.
Qualifications:
High school diploma or equivalent required
At least 9-12 months of customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
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