Customer Service Representative 3 Job at I3 INFOTEK INC, Phoenix, AZ

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  • I3 INFOTEK INC
  • Phoenix, AZ

Job Description

Customer Service Representative 3

Location: Phoenix, AZ (100% Onsite)

Shift: Day Shift | Monday–Friday | 8:00 AM – 5:00 PM

Job Summary

The Customer Service Representative 3 is a customer-facing, onsite role involves direct interaction with taxpayers , handling payments , and providing licensing-related assistance in accordance with state laws and procedures.

Key Responsibilities

  • Assist taxpayers in person with licensing inquiries and applications
  • Receive, process, and apply payments (cash, checks, money orders)
  • Perform daily reconciliation and end-of-day till balancing
  • Update and maintain accurate taxpayer records
  • Explain licensing laws, rules, and procedures clearly and professionally
  • Ensure accuracy in data entry and financial transactions

Required Skills & Experience

  • Minimum 2+ years of experience in:
  • Customer service
  • Data entry
  • At least a few months of cashiering experience
  • Comfortable handling cash and financial transactions
  • Strong communication and customer-handling skills

Preferred Skills

  • Bilingual (Spanish-speaking preferred)

Additional Requirements

  • Local candidates only (must already be in Phoenix, AZ at time of submission)
  • Resume must clearly state current location
  • Must be available for in-person interviews within 1 week of posting close
  • 100% onsite role – no remote option
  • Security clearance required
  • Seasonal position

Job Tags

Seasonal work, Local area, Monday to Friday, Shift work, Day shift,

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