Job Description

Job title: Customer Support/Account Rep

Location: Columbus, OH

Duration: 6months

Pay rate: $18/hr - $19.17/hour

Work Schedule Overview:

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Preference Criteria:

1. We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities:

1. Addressing incoming phone calls with a high degree of accuracy and efficiency.
2. Providing support on cash management products, online services, and general financial inquiries.
3. Contributing to a fast-paced, team-oriented environment.
4. Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

1. Preference for a College Degree or Previous Contact Center Experience.
2. Highly professional, career-driven, and committed to delivering world-class service.
3. Excellent communication skills and ability to work effectively in a team environment.
4. Strong aptitude for multitasking and adjusting to fast-paced environments.

Why Join Us:

1. Opportunity to work with a reputable financial institution.
2. Dynamic and collaborative work environment.
3. Competitive compensation package and opportunities for career advancement.
4. Be part of a team dedicated to delivering excellence in client service.

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