Job Description

T&M is a leader in the metal stamping industry and is a well-maintained company with modern equipment and an excellent work environment. We set the industry standards in customer reliability, quality and service.

Truelove & Maclean offers a generous compensation package including 401k contributions, profit sharing, premium overtime pay, and a steady work schedule.

Objectives

• Provide exceptional customer service to external customers
• Perform inside sales duties in accordance with applicable procedures outlined in the BMS (Business
• Management System)

Principal duties

• Handle all aspects of customer service, including entering, tracking, and releasing material for

shipment in ERP System.

• Update customers on product and deliveries
• Deliver timely customer service support via email and over the phone
• Manage incoming telephone calls professionally, efficiently and with excellent communication skills.
• Effectively present and discuss SFS products and services.
• Process returns and customer complaints.
• Collaborate with Production Planning to understand production schedules and ensure inventory

availability and timely completion of re-pack materials. Work closely with the scheduler to

understand material lead times and ship from points.

• Collaborate with management on potential shipment delays, stock out issues that thwart on-time

delivery, and other customer concerns.

• Resolve customer issues as lead investigator for assigned order fulfillment complaints, including an

initial review of documentation discrepancies or shipping issues. Engage additional resources as

needed to help resolve customer complaints.

• Working closely with the Sales team/directors to understand customer requirement
• Make proactive sales calls as requested by sales management
• Deepen and explore business relationships with new and existing customers
• Work with Field Sales Reps and Sales Directors on development and maintenance of target or key

accounts

• Research accounts, identifying key players, and contacting client prospects utilizing professional

communication skills.

• Foster companywide working relationships, lead by example, foster a good work climate
• Bachelor’s Degree in a Business Discipline or 2+ years’ experience in a similar role.

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