Job Description

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process; and ensures protection of the asset while providing Service of the Second Mile. Routine travel is required.

The Texas Superintendent will report directly to the Construction Manager.

Duties & Responsibilities

• Works in tandem with multiple parties in completing work orders in the specified timeframes.
• Works in tandem with multiple parties in providing service to tenants and assisting in resolving tenant relations.
• Review and assess requested repairs for validation.
• Acts as the coordinator and liaison with vendors in completing repairs.
• Performs repairs not requiring a professional license.
• Performs processes for a successful Move In, Move Out and Tenant Turn.
• Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
• Performs periodic inspections of occupied and vacant assets.
• Performs periodic inspections of vacant assets for market-ready condition.
• Inspects assets to ensure exacting standards; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
• Maintains an organized schedule, to effectively complete all assigned tasks and in the order by level of urgency.
• Adhere to all published safety regulations and protocols.
• Update job and market knowledge on an ongoing basis.
• Additional duties as required

• Minimum of 2 years experience in construction, maintenance, or a related field.
• Ability to work as part of a team, alone, or without direct supervision.
• Ability to lead and coordinate vendors and junior team members.
• Competency in MS Office, relevant software, and general technology.
• Customer focus and bottom-line oriented.
• Ability to operate under solid pressure and meet tight deadlines in a fast paced environment.

Physical Demands

• Pushing and pulling heavy items on a regular basis
• Frequently lifting items of varying weights
• Extended periods of standing or sitting
• Periodic stooping, kneeling, and bending
• Must have manual use of hands and vision to use computer constantly

PIa992d7323a90-30492-38461589

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