General Manager – Lucky Lab Coffee Co. (Dripping Springs Location)
Full-Time | 45–50 hrs/week | Weekends Required
About Lucky Lab Coffee Co.
At Lucky Lab Coffee Co., we believe in the power of great coffee, good people, and happy dogs. We're a growing team of passionate individuals bringing handcrafted drinks, scratch-made food, and classic Southern hospitality to the greater Austin area. We’re deeply committed to our community, our customers, and creating a workplace that’s as rewarding as it is fast-paced. Our culture is rooted in high standards, hard work, and heart.
As we expand to our brand new Dripping Springs drive-thru location, we’re looking for a driven, experienced, and hands-on General Manager to lead the charge.
Position Overview
The General Manager plays a critical role in shaping the daily operations, team culture, and guest experience of the cafe. This is a high-responsibility, high-reward role for someone who leads from the front—energizing the team, solving problems in real-time, and ensuring every cup and customer interaction reflects the Lucky Lab standard.
This position reports directly to the Director of Operations and requires a commitment to long hours, operational excellence, and cultivating a workplace that delivers exceptional service every single day.
What You’ll Be Responsible For:
Leadership & Team Development
- Lead, mentor, and train a team of supervisors and hourly staff with a strong emphasis on accountability, hospitality, and service standards.
- Set the tone for store culture—positive, fast-paced, and solution-oriented.
- Ensure consistent coaching, performance reviews, and employee development that drive retention and team satisfaction.
- Own the training program: onboard new hires, lead ongoing upskilling, and ensure all staff are equipped to succeed.
Guest Experience
- Set the standard for guest service across every interaction—whether a five-second drive-thru transaction or a 10-minute conversation.
- Be a visible and active leader on the floor, ensuring peak service during rushes and resolving issues with grace and urgency.
- Cultivate a customer-first mindset throughout the team, with a strong emphasis on speed, quality, and friendliness.
Operations & Financial Performance
- Manage daily operations including staffing, scheduling, inventory control, vendor relationships, and order management.
- Monitor food and beverage quality, inventory levels, and equipment performance to ensure efficiency and consistency.
- Drive store performance by monitoring KPIs, managing labor and cost of goods, and reporting data to corporate leadership.
- Maintain a clean, safe, and functional store at all times—including FOH, BOH, and all guest-facing areas.
What We’re Looking For:
- Minimum of 2–3 years in a general management role, ideally in a high-volume cafe, QSR, or hospitality environment.
- Proven ability to manage teams, run smooth operations, and deliver five-star service during long or stressful days.
- Strong communication and interpersonal skills, both with staff and customers.
- Availability to work 45–50+ hours per week, including early mornings, weekends, and holidays as needed.
- Detail-oriented, organized, and energized by building systems and solving problems.
- Able to work on your feet for extended periods and lift up to 50 pounds.
Perks & Benefits
- Competitive base salary + performance-based bonus structure
- Medical, dental, and vision insurance
- 401K with matching
- Paid time off
- Growth opportunities within a growing, mission-driven company
- Free coffee, meals during shifts, and the occasional dog kiss
Ready to Lead the Pack?
If you’re a hospitality leader with a heart for service, a head for systems, and the hustle to match—we’d love to meet you. Please email a COVER LETTER and resume to dscareers@luckylabcoffee.com.