Job Description

Operations Associate

Location: Miami (hybrid; on-site as needed)

Team: Operations, Leadership

Type: Full-time

Salary Range: 70-80K; plus equity and other employee benefits & perks.

About Veridian

From day one, Veridian was built on one belief: communities deserve better. We replace silos and finger-pointing with one accountable partner across management, vendors, and tech. We favor clarity over complexity, own outcomes end-to-end, and put community first—every time.

The Role

We’re seeking an Operations Associate to be the connective tissue between our community managers, vendors, boards, and residents. You’ll turn strategic priorities into clean execution: stand up processes, track SLAs (service-level agreements), unblock work, and make sure the right data shows up in the right hands at the right time. If you love tightening messy workflows, running point across functions, and measuring what matters—you’ll thrive here.

What You’ll Do

• Run the daily drumbeat: Own the end-to-end operating cadence: capture priorities, assign owners, clear blockers, and move work from intake to impact across teams, tools, and partners.
• Orchestrate vendors & field ops: Stand up and scale external operations—sourcing, logistics, and service delivery—with clear SLAs and lightweight QA so we can move fast without breaking trust.
• Make the data sing: Build the ops metrics stack (inputs → outputs): instrument key KPIs/OKRs, read the signals, and turn trends into experiments, decisions, and measurable improvements.
• Kill the friction: Design simple, repeatable workflows; remove handoff gaps; automate the busywork; and document crisp SOPs so the machine runs without heroics.
• Own communications: Keep stakeholders in the loop with concise updates and decision memos—weekly KPIs, risks, and next steps—so everyone knows what matters and why.
• Be the accountability layer: Drive programs to closure: manage risk, escalate early, renegotiate scope/timelines, and make tradeoffs explicit so commitments stick.
• Support launches & pilots: Operationalize new bets—from readiness to rollout to post-launch reviews—defining success upfront and iterating fast based on what the data and customers say.

Success Looks Like (90-Day Outcomes)

• Speed & Reliability Up: Operational median time-to-resolve down 20–30%
• Execution Consistency: ≥ 95% on-time completion across top workstreams
• Zero Ambiguity: 100% of active work shows an owner, next step, and due date
• Foundations Shipped: 4–6 core SOPs live (intake→close)
• Visibility That Drives Decisions: A weekly exec report + brief highlighting KPIs, risks, and asks—adopted by leadership
• Learn-to-Scale Loop: At least 1 pilot launched (service or workflow), with defined success metrics and a post-launch retro feeding the roadmap

30 — Establish the Operating Spine

• Map the core operating system (people, processes, tools, cadences); publish a one-page “How Work Flows at Veridian.”
• Stand up a lightweight intake → prioritization → assignment loop; create a visible owner/next-step/due-date pattern.
• Ship v1 KPI set (inputs & outputs) tied to company OKRs; agree on weekly reporting rhythm.
• Draft RACI for top workflows (ops, vendors, finance touchpoints, compliance) to eliminate ambiguity.

60 — Instrument, Align, and De-risk

• Convert v1 KPIs into a single report + weekly exec brief (wins, risks, decisions needed).
• Launch vendor operating model v1 (scorecard, SLAs, escalation ladder); run the first vendor retro.
• Replace a manual choke point with a simple automation or template pack (SOP + form + checklist).
• Facilitate a quarterly planning pre-read: capacity view, critical path, and tradeoffs for leadership.

90 — Prove Lift and Lock the System

• Lead one cross-functional improvement program (e.g., reduce cycle time on approvals or vendor lead time) with measurable lift.
• Roll out Foundations Pack v1: 4–6 durable SOPs, a risk register, decision memo template, and a post-mortem template.
• Implement ops governance: monthly business review cadence + red/yellow/green status across workstreams.
• Hand off a repeatable operating kit (reports, templates, cadences) so the system runs without heroics.

You’ll Be Great Here If You…

• Default to ownership—“not my job” doesn’t exist in your vocabulary.
• Communicate with clarity and calm, especially under pressure.
• Love systems thinking: you zoom out to fix the process, not just the fire.
• Are data-hungry: you quantify, you visualize, you iterate.
• Care about people and place—you understand that good ops = better communities.

Must-haves

• 2–4 years in operations at a fast-moving org, preferred field ops at an early stage startup (pre-seed, seed).
• Strong PM toolkit: backlog triage, SLA management, risk registers, and RCA.
• Data comfort: advanced spreadsheets; can build clean reports and narrate the “so what.”
• Superb writing—concise updates, crisp SOPs, and professional stakeholder comms.
• Willingness to be on-site when escalation, inspections, or business require it.

Nice-to-haves

• Exposure to HOA/COA, multi-site/field ops, or service marketplaces.
• Familiarity with tools like ticketing/CRM platforms.
• Continuous improvement chops (Lean, Six Sigma, or equivalent mindset).

Pay & Perks

• 100% employer-paid medical, dental, and vision (employee coverage)
• Unlimited PTO with a strong minimum encouraged; 40 hours sick-time
• 15 paid holidays + Seasonal office closure
• Hybrid work (Miami HQ; on-site as needed)
• Tech allowance for hardware and tools
• Equity participation
• Growth culture: Work alongside deeply experienced teammates who care about doing great work and learning fast

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