Job Description

Job Description

We are looking for a highly experienced ServiceNow Developer / Lead with 14+ years of overall IT/software development experience , including a minimum of 8+ years in ServiceNow design, development, and implementation . The ideal candidate will bring deep expertise across ServiceNow products, strong technical problem-solving skills, and the ability to lead development efforts while collaborating with business and IT stakeholders.

Key Responsibilities

• Design, develop, and implement new ServiceNow applications to meet evolving business requirements.
• Customize workflows, scripts, and automations to enhance existing ServiceNow applications and improve processes.
• Develop and manage web portals using JavaScript, Bootstrap, and Angular for both internal and external clients.
• Monitor and ensure platform health, compliance, and performance of ServiceNow and its applications.
• Collaborate with end-users to troubleshoot and resolve ServiceNow-related issues.
• Provide technical leadership during problem-solving, testing, and production support.
• Integrate ServiceNow with other enterprise business systems.
• Develop standalone ServiceNow tools, dashboards, and reporting modules to support ITSM and project workflows.
• Configure and manage all ServiceNow objects including Tables, Business Rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI Pages, and Macros .
• Plan, deploy, and validate ServiceNow patches, upgrades, and version releases.

Technical Requirements

• 14+ years of IT/software development experience.
• 8+ years of hands-on ServiceNow development and implementation across ITSM, ITAM, ITOM, ITBM, or SecOps.
• Proficiency in JavaScript and modern web technologies, with expertise in reusable and scalable coding practices.
• Strong experience in workflow configuration, automation, and platform integrations.
• In-depth knowledge of ServiceNow architecture and platform components.
• Hands-on experience managing ServiceNow upgrades and patch deployments.

Functional Skills & Attributes

• Excellent verbal and written communication skills.
• Proven problem-solving and analytical abilities.
• Ability to lead development efforts and work collaboratively in Agile teams.
• Strong interpersonal skills with a customer-focused approach.
• Quick adaptability to new technologies and business environments.

Nice to Have

• ServiceNow certifications ( CSA, CAD, CIS-ITSM/ITOM/Other modules ).
• Prior leadership or mentoring experience in ServiceNow teams.
• Experience with Agile/Scrum methodologies.

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