Job Description

As the Vice President, Credit Solutions , you will manage the Credit Union’s Credit Solutions (Collections) Department and ensure that every effort is made to maintain the desired level of delinquency and charge-offs as outlined in our strategic plan. You will oversee all areas of loss mitigation, including collections, modifications, foreclosures, bankruptcy, repossessions, and outsourced servicing providers—while leading a skilled team to deliver consistent, outstanding service to both internal and external members.

What You’ll Do:

• Provide collections/delinquency-related data to Accounting/Finance.
• Create and maintain procedures for all Credit Solutions department functions.
• Serve as a voting member on the Commercial Credit Committee and Employee Loan Committee.
• Supervise the management of all bankruptcy cases (Chapter 7, 11, and 13).
• Supervise the management of all foreclosures and repossessions.
• Authorize and work with attorneys to file suit when necessary.
• Approve loans to be submitted to outside collection agencies.
• Hire, train, and supervise Credit Solutions staff.
• Conduct collection calls.
• Post monthly trustee payments.
• Approve loans in workout scenarios.
• Create monthly and quarterly reports for Management and Board of Directors.
• Oversee and document collateral protection insurance claims.
• Authorize changes in loan terms, waivers of payments, due date changes, and release of collateral on existing loans.
• Update credit reports and perform file maintenance.
• Attend bankruptcy hearings.
• Perform other duties as assigned.

What We’re Looking For:

• Associate degree in a related field or equivalent experience required.
• Minimum of four years of experience in a loan servicing or collection department required.
• Extensive knowledge of Credit Union collection policies and procedures.
• Advanced experience in all areas of loss mitigation, including collections, charge-offs, modifications, foreclosures, bankruptcy, repossessions, and managing outsourced servicing providers.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent organizational and time management skills.
• Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
• Supervisory experience preferred.
• Professional, well-developed interpersonal skills necessary for supervising staff and representing the Credit Union positively.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you’re ready to make a lasting impact on our Credit Solutions operations while growing your career in a collaborative, mission-driven environment— apply today to join our award-winning team!

PM19

Compensation

$80,203.55 - $120,305.33 per year

Compensation details: 80203.55-120305.33 Yearly Salary

PI1a44c401a218-30492-38310664

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